{"id":385,"date":"2026-03-26T10:42:52","date_gmt":"2026-03-26T10:42:52","guid":{"rendered":"https:\/\/manufakturawegla.pl\/?page_id=385"},"modified":"2026-04-23T07:45:21","modified_gmt":"2026-04-23T07:45:21","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/manufakturawegla.pl\/en\/regulamin\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"385\" class=\"elementor elementor-385\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-308ca3b e-flex e-con-boxed e-con e-parent\" data-id=\"308ca3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94ebb59 elementor-widget elementor-widget-heading\" data-id=\"94ebb59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df6f1cf elementor-widget elementor-widget-text-editor\" data-id=\"df6f1cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-section-id=\"1myim4k\" data-start=\"101\" data-end=\"128\">\u00a71. General Provisions<\/h2><ol data-start=\"130\" data-end=\"230\"><li data-section-id=\"12x3e8s\" data-start=\"130\" data-end=\"230\">Online shop operating at the address: <strong data-start=\"175\" data-end=\"207\"><a class=\"decorated-link\" href=\"https:\/\/manufakturawegla.pl\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"177\" data-end=\"205\">https:\/\/manufakturawegla.pl\/<\/a><\/strong> is run by:<\/li><\/ol><p data-start=\"232\" data-end=\"318\"><strong data-start=\"232\" data-end=\"266\">MANUFAKTURA W\u0118GLA ANNA GNIADEK<\/strong><br data-start=\"266\" data-end=\"269\" \/>40-748 Katowice, Chabrowa 19A<br data-start=\"298\" data-end=\"301\" \/>NIP: 9542495209<\/p><p data-start=\"320\" data-end=\"376\">Contact email address: <strong data-start=\"345\" data-end=\"376\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"347\" data-end=\"374\">kontakt@manufakturawegla.pl<\/a><\/strong><\/p><ol start=\"2\" data-start=\"378\" data-end=\"784\"><li data-section-id=\"12b6cpk\" data-start=\"378\" data-end=\"538\">These Terms and Conditions set out the rules for using the Online Shop, placing orders, order fulfilment, payment, delivery, returns, and complaints.<\/li><li data-section-id=\"ikwtl9\" data-start=\"540\" data-end=\"626\">The shop sells retail online within Poland.<\/li><li data-section-id=\"prtnqj\" data-start=\"628\" data-end=\"784\">The online payment operator is <strong data-start=\"664\" data-end=\"679\">PayPro S.A.<\/strong>, Pastelowa 8 Street, 60-198 Pozna\u0144, registered in the National Court Register under number 0000347935, owner of the brand <strong data-start=\"769\" data-end=\"783\">Przelewy24<\/strong>.<\/li><\/ol><h2 data-section-id=\"yrn2ij\" data-start=\"791\" data-end=\"807\">\u00a72. Definitions<\/h2><p data-start=\"809\" data-end=\"847\">In the Terms and Conditions, the terms used shall mean:<\/p><ul data-start=\"849\" data-end=\"1377\"><li data-section-id=\"1oh6pks\" data-start=\"849\" data-end=\"932\"><strong data-start=\"851\" data-end=\"860\">Shop<\/strong> \u2013 online shop available at <a class=\"decorated-link\" href=\"https:\/\/manufakturawegla.pl\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"902\" data-end=\"930\">https:\/\/manufakturawegla.pl\/<\/a><\/li><li data-section-id=\"1fhj7pe\" data-start=\"933\" data-end=\"984\"><strong data-start=\"935\" data-end=\"949\">Salesperson<\/strong> \u2013 COAL FACTORY ANNA GNIADEK<\/li><li data-section-id=\"taufxc\" data-start=\"985\" data-end=\"1086\"><strong data-start=\"987\" data-end=\"997\">Client<\/strong> \u2013 a natural person, legal person or organisational unit making a purchase in the Shop<\/li><li data-section-id=\"c2x7wj\" data-start=\"1087\" data-end=\"1208\"><strong data-start=\"1089\" data-end=\"1102\">Consumer<\/strong> \u2013 A private individual customer making a purchase not directly related to their business activities<\/li><li data-section-id=\"1ag8eg\" data-start=\"1209\" data-end=\"1253\"><strong data-start=\"1211\" data-end=\"1222\">Product<\/strong> \u2013 goods offered in the Shop<\/li><li data-section-id=\"1idou20\" data-start=\"1254\" data-end=\"1340\"><strong data-start=\"1256\" data-end=\"1270\">Order<\/strong> \u2013 Client's declaration of intent to conclude a sales agreement<\/li><li data-section-id=\"voxee9\" data-start=\"1341\" data-end=\"1377\"><strong data-start=\"1343\" data-end=\"1356\">Terms and Conditions<\/strong> \u2013 this document<\/li><\/ul><h2 data-section-id=\"1eci2l5\" data-start=\"1384\" data-end=\"1409\">\u00a73. Placing Orders<\/h2><ol data-start=\"1411\" data-end=\"1881\"><li data-section-id=\"th11sz\" data-start=\"1411\" data-end=\"1502\">Orders can be placed 24 hours a day via the Shop's website.<\/li><li data-section-id=\"v4fqwd\" data-start=\"1504\" data-end=\"1632\">To place an order, the Customer selects a Product, adds it to the basket, fills in the order details, and chooses a payment method.<\/li><li data-section-id=\"cbk9wb\" data-start=\"1634\" data-end=\"1730\">Following the placement of an order, the Customer will receive an email confirming the acceptance of the order.<\/li><li data-section-id=\"gbra55\" data-start=\"1732\" data-end=\"1881\">The sales contract is concluded at the moment of confirmation of acceptance of the order for processing by the Seller or upon successful payment of the order.<\/li><\/ol><h2 data-section-id=\"1pyhy1j\" data-start=\"1888\" data-end=\"1911\">\u00a74. Prices and payments<\/h2><ol data-start=\"1913\" data-end=\"2215\"><li data-section-id=\"1dilh54\" data-start=\"1913\" data-end=\"1978\">All Product prices are given in Polish zloty (PLN).<\/li><li data-section-id=\"185rudd\" data-start=\"1980\" data-end=\"2075\">The seller benefits from a VAT exemption under current legal provisions.<\/li><li data-section-id=\"1tybwld\" data-start=\"2077\" data-end=\"2185\">Product prices do not include delivery costs, which are indicated to the Customer during the order placement.<\/li><li data-section-id=\"1xu1o0j\" data-start=\"2187\" data-end=\"2215\">Accepted payment methods:<\/li><\/ol><ul data-start=\"2217\" data-end=\"2302\"><li data-section-id=\"1w7xgjo\" data-start=\"2217\" data-end=\"2225\">BLIK<\/li><li data-section-id=\"12821m0\" data-start=\"2226\" data-end=\"2253\">fast online transfers<\/li><li data-section-id=\"1h0x4n1\" data-start=\"2254\" data-end=\"2273\">Payment card<\/li><li data-section-id=\"12z4ueg\" data-start=\"2274\" data-end=\"2287\">Apple Pay<\/li><li data-section-id=\"1armkax\" data-start=\"2288\" data-end=\"2302\">Google Pay<\/li><\/ul><ol start=\"5\" data-start=\"2304\" data-end=\"2388\"><li data-section-id=\"1qvl8b3\" data-start=\"2304\" data-end=\"2388\">Electronic payments are processed through an operator <strong data-start=\"2373\" data-end=\"2387\">Przelewy24<\/strong>.<\/li><\/ol><h2 data-section-id=\"1yz5n9f\" data-start=\"2395\" data-end=\"2421\">\u00a75. Order Fulfilment<\/h2><ol data-start=\"2423\" data-end=\"2771\"><li data-section-id=\"r450ae\" data-start=\"2423\" data-end=\"2479\">Orders are processed once payment has been received.<\/li><li data-section-id=\"xrpdix\" data-start=\"2481\" data-end=\"2558\">Standardowy czas realizacji zam\u00f3wienia wynosi <strong data-start=\"2530\" data-end=\"2557\">1 to 3 working days<\/strong>.<\/li><li data-section-id=\"1m516nk\" data-start=\"2560\" data-end=\"2678\">In exceptional cases, the delivery time may be extended, of which the Customer will be informed by email.<\/li><li data-section-id=\"uscjob\" data-start=\"2680\" data-end=\"2771\">In the event of temporary unavailability of the Product, the Seller will contact the Customer.<\/li><\/ol><h2 data-section-id=\"1keka0x\" data-start=\"2778\" data-end=\"2792\">\u00a76. Delivery<\/h2><ol data-start=\"2794\" data-end=\"2881\"><li data-section-id=\"bw0l7p\" data-start=\"2794\" data-end=\"2853\">Delivery is exclusively within Poland.<\/li><li data-section-id=\"1woefrx\" data-start=\"2855\" data-end=\"2881\">Delivery options available:<\/li><\/ol><ul data-start=\"2883\" data-end=\"2910\"><li data-section-id=\"1nxd465\" data-start=\"2883\" data-end=\"2910\"><strong data-start=\"2885\" data-end=\"2910\">InPost 24\/7 Parcel Locker<\/strong><\/li><\/ul><ol start=\"3\" data-start=\"2912\" data-end=\"3024\"><li data-section-id=\"7szya7\" data-start=\"2912\" data-end=\"2972\">The delivery cost is provided during checkout.<\/li><li data-section-id=\"1qpazjh\" data-start=\"2974\" data-end=\"3024\">Delivery time depends on the logistics operator.<\/li><\/ol><h2 data-section-id=\"1jw9uv5\" data-start=\"3031\" data-end=\"3064\">\u00a77. Right of withdrawal<\/h2><ol data-start=\"3066\" data-end=\"3332\"><li data-section-id=\"qlygbo\" data-start=\"3066\" data-end=\"3172\">The consumer has the right to withdraw from the distance contract within <strong data-start=\"3139\" data-end=\"3149\">14 days<\/strong> without stating a reason.<\/li><li data-section-id=\"vmui5a\" data-start=\"3174\" data-end=\"3237\">The withdrawal period is counted from the day of receipt of the Product.<\/li><li data-section-id=\"880alh\" data-start=\"3239\" data-end=\"3332\">To exercise your right of withdrawal, please send your notice to:<\/li><\/ol><p data-start=\"3334\" data-end=\"3365\"><strong data-start=\"3334\" data-end=\"3365\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3336\" data-end=\"3363\">kontakt@manufakturawegla.pl<\/a><\/strong><\/p><ol start=\"4\" data-start=\"3367\" data-end=\"3402\"><li data-section-id=\"lbujma\" data-start=\"3367\" data-end=\"3402\">The product should be returned to the following address:<\/li><\/ol><p data-start=\"3404\" data-end=\"3470\"><strong data-start=\"3404\" data-end=\"3438\">MANUFAKTURA W\u0118GLA ANNA GNIADEK<\/strong><br data-start=\"3438\" data-end=\"3441\" \/>40-748 Katowice, Chabrowa 19A<\/p><ol start=\"5\" data-start=\"3472\" data-end=\"3820\"><li data-section-id=\"1lvqcs2\" data-start=\"3472\" data-end=\"3514\">The cost of returning the Product shall be borne by the Customer.<\/li><li data-section-id=\"196tjox\" data-start=\"3516\" data-end=\"3694\">A refund will be issued no later than 14 days after receipt of the declaration of withdrawal, subject to the possibility of withholding the refund until the Product has been received.<\/li><li data-section-id=\"17xlrh5\" data-start=\"3696\" data-end=\"3820\">Refunds will be issued using the same method of payment as the Customer used, unless otherwise agreed.<\/li><\/ol><h2 data-section-id=\"qisubp\" data-start=\"3827\" data-end=\"3844\">\u00a78. Complaints<\/h2><ol data-start=\"3846\" data-end=\"3941\"><li data-section-id=\"19x86co\" data-start=\"3846\" data-end=\"3911\">The seller is obliged to deliver Products that are in conformity with the contract.<\/li><li data-section-id=\"1f3d4xm\" data-start=\"3913\" data-end=\"3941\">Complaints can be submitted:<\/li><\/ol><ul data-start=\"3943\" data-end=\"4008\"><li data-section-id=\"aq8wi7\" data-start=\"3943\" data-end=\"3987\">by email <strong data-start=\"3954\" data-end=\"3985\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3956\" data-end=\"3983\">kontakt@manufakturawegla.pl<\/a><\/strong><\/li><li data-section-id=\"znc9oc\" data-start=\"3988\" data-end=\"4008\">in writing to:<\/li><\/ul><p data-start=\"4010\" data-end=\"4076\"><strong data-start=\"4010\" data-end=\"4044\">MANUFAKTURA W\u0118GLA ANNA GNIADEK<\/strong><br data-start=\"4044\" data-end=\"4047\" \/>40-748 Katowice, Chabrowa 19A<\/p><ol start=\"3\" data-start=\"4078\" data-end=\"4260\"><li data-section-id=\"17oai9f\" data-start=\"4078\" data-end=\"4168\">The complaint should include customer details, order number, description of the problem, and the request.<\/li><li data-section-id=\"19bu1kn\" data-start=\"4170\" data-end=\"4260\">Complaints are handled within <strong data-start=\"4211\" data-end=\"4236\">14 calendar days<\/strong> from the day of their receipt.<\/li><\/ol><h2 data-section-id=\"1sgks53\" data-start=\"4267\" data-end=\"4286\">\u00a79. Personal Data<\/h2><ol data-start=\"4288\" data-end=\"4390\"><li data-section-id=\"w9uyfa\" data-start=\"4288\" data-end=\"4349\">The controller of the Clients' personal data is the Seller.<\/li><li data-section-id=\"182mmsi\" data-start=\"4351\" data-end=\"4390\">Personal data is processed for the purpose of:<\/li><\/ol><ul data-start=\"4392\" data-end=\"4517\"><li data-section-id=\"pzbhbu\" data-start=\"4392\" data-end=\"4415\">Order fulfilment<\/li><li data-section-id=\"1ho02oo\" data-start=\"4416\" data-end=\"4437\">Payment processing<\/li><li data-section-id=\"1c91cgb\" data-start=\"4438\" data-end=\"4449\">deliveries<\/li><li data-section-id=\"t26dwb\" data-start=\"4450\" data-end=\"4482\">handling of complaints and returns<\/li><li data-section-id=\"10nmb55\" data-start=\"4483\" data-end=\"4517\">carrying out accounting duties<\/li><\/ul><ol start=\"3\" data-start=\"4519\" data-end=\"4618\"><li data-section-id=\"1ma9h65\" data-start=\"4519\" data-end=\"4618\">The detailed rules for data processing are set out in the Privacy Policy available on the Store's website.<\/li><\/ol><h2 data-section-id=\"1xsn8qe\" data-start=\"4625\" data-end=\"4654\">\u00a710. Final Provisions<\/h2><ol data-start=\"4656\" data-end=\"5033\"><li data-section-id=\"808o6n\" data-start=\"4656\" data-end=\"4727\">The terms and conditions are available free of charge on the Shop's website.<\/li><li data-section-id=\"1rncy6w\" data-start=\"4729\" data-end=\"4834\">The seller reserves the right to amend these Terms and Conditions for important legal or organisational reasons.<\/li><li data-section-id=\"4dbib2\" data-start=\"4836\" data-end=\"4940\">Agreements concluded before the amendment of the Terms and Conditions shall be governed by the version in force on the date the order was placed.<\/li><li data-section-id=\"1a3732m\" data-start=\"4942\" data-end=\"5033\">In matters not covered, Polish law shall apply, in particular:<\/li><\/ol><ul data-start=\"5035\" data-end=\"5092\"><li data-section-id=\"kmqq16\" data-start=\"5035\" data-end=\"5053\">Civil Code<\/li><li data-section-id=\"1wt31qb\" data-start=\"5054\" data-end=\"5085\">Consumer Rights Act<\/li><li data-section-id=\"1j4f1a6\" data-start=\"5086\" data-end=\"5092\">GDPR<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Regulamin \u00a71. Postanowienia og\u00f3lne Sklep internetowy dzia\u0142aj\u0105cy pod adresem: https:\/\/manufakturawegla.pl\/ prowadzony jest przez: MANUFAKTURA W\u0118GLA ANNA GNIADEK40-748 Katowice, Chabrowa 19ANIP: 9542495209 Adres e-mail kontaktowy: kontakt@manufakturawegla.pl Niniejszy Regulamin okre\u015bla zasady korzystania ze Sklepu internetowego, sk\u0142adania zam\u00f3wie\u0144, realizacji zam\u00f3wie\u0144, p\u0142atno\u015bci, dostawy, zwrot\u00f3w oraz reklamacji. Sklep prowadzi sprzeda\u017c detaliczn\u0105 za po\u015brednictwem Internetu na terytorium Polski. Operatorem p\u0142atno\u015bci online [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-385","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/manufakturawegla.pl\/en\/wp-json\/wp\/v2\/pages\/385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manufakturawegla.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/manufakturawegla.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/manufakturawegla.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/manufakturawegla.pl\/en\/wp-json\/wp\/v2\/comments?post=385"}],"version-history":[{"count":10,"href":"https:\/\/manufakturawegla.pl\/en\/wp-json\/wp\/v2\/pages\/385\/revisions"}],"predecessor-version":[{"id":1925,"href":"https:\/\/manufakturawegla.pl\/en\/wp-json\/wp\/v2\/pages\/385\/revisions\/1925"}],"wp:attachment":[{"href":"https:\/\/manufakturawegla.pl\/en\/wp-json\/wp\/v2\/media?parent=385"}],"curies":[{"name":"Web part","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}